EV-SERVE After Sales

How EV-SERVE Takes Care of You: From Installation to Long-Term After-Sales Service

Installing an EV charger is not a simple one-time transaction. It is a long-term investment that requires professional planning, precise installation, and ongoing support.

EV-SERVE has built a complete End-to-End Service system to ensure every customer enjoys safe, reliable charging from day one — and for many years to come.

Step 1: Pre-Installation Consultation and Needs Assessment

• EV model and charging specifications
• Home or building electrical system capacity
• Daily usage behavior
• Budget considerations
• Long-term charging plans

This ensures each customer receives the most suitable and cost-effective solution — not an oversold system.

Step 2: On-Site Survey by a Qualified Engineer

• Main electrical panel location
• Cable routing distance
• Grounding system condition
• Structural integrity
• Optimal charger mounting position

Every installation is designed around real-world conditions for maximum safety.

Step 3: Engineering-Grade System Design

• Correct cable sizing
• Electrical load calculation
• Protective device selection
• Built-in safety redundancies

All systems follow IEC, TIS (Thailand Industrial Standard), and EIT engineering standards.

Step 4: Installation by EV-Certified Technicians

• Uniformed technicians with proper identification
• Professional tools and safety equipment
• Structured quality checklist
• Photo documentation of every stage
• Clean and organized job completion

Quality and safety are controlled at every step.

Step 5: Full System Testing Before Handover

• Ground resistance testing
• RCD protection testing
• Voltage verification
• Load testing
• Live charging test with the vehicle

A complete test report is provided to every customer.

Step 6: Setup, Configuration, and User Training

• Mobile app configuration
• Charging schedule setup
• Safety usage guidance
• User manual handover
• Support contact channels

Customers are fully prepared to use their system efficiently and safely.

Step 7: Long-Term After-Sales Care

• LINE Official customer support
• Annual system inspections
• Remote diagnostics
• Service history tracking
• Equipment replacement support

EV-SERVE remains with customers throughout the system’s entire lifespan.

Exclusive Customer Benefits

• Maintenance reminders
• Firmware update notifications
• Upgrade discounts
• Partner service privileges
• Future system expansion support

What Makes EV-SERVE Different

Service Area	EV-SERVE	Typical Installers
On-site engineering survey	Yes	No
Engineer-designed system	Yes	No
Full testing report	Yes	No
Installation warranty	Yes	No
Long-term after-sales care	Yes	No

Summary

EV-SERVE does not simply install chargers — we build long-term reliability, safety, and peace of mind.

From consultation to installation, from daily use to years of support, EV-SERVE remains your trusted EV charging partner.